Where can you ship to?
At present, our delivery scope is limited to the United States. If you are in the EU or other regions, we may not be able to ship to you or may require additional charges. For more info on this, don't hesitate to contact us. Thank you for your understanding.
When can I expect to receive my order?
We try to process orders within 24 hours of receipt on working days (Saturday and Sunday orders are usually processed on Monday). Once you place your order, you will receive an order confirmation email. Your order should then be shipped within 48 hours. After your order is shipped, you will receive a shipping confirmation and detailed tracking information by email. Orders from within the United States should arrive within 7-15 days after shipping. For orders in other regions, please contact us at firstname.lastname@example.org.
My shipment is delayed, what can I do?
Once it’s past the 15-day delivery timeline and you are yet to receive your package, please contact email@example.com, and if possible, your freight company for more detailed information.
Is it possible to cancel an order?
You can cancel your order before the package is shipped. However, once the package has been shipped, you will need to pay an additional $50 shipping fee to cancel the order.
In addition, free shipping, customs tax is paid by our company.
(SORRY BUT WE REGRETFULLY DO NOT ACCEPT SCOOTER RETURNS UNLESS THEY ARE IN THE ORIGINAL PACKAGING, AND HAVE NEVER BEEN RIDDEN) **PLEASE DO NOT THROW AWAY YOUR BOXES**
Prior to returning any product, please contact us at: firstname.lastname@example.org to verify with us first. DO NOT send scooters to the manufacturer OR the address it was shipped from! (If this step is skipped buyer takes full responsibility for all shipping costs to get the package to our warehouse. All lost or damaged packages that were sent back incorrectly will be the responsibility of the buyer)
WE DO NOT ACCEPT ANY PRODUCT BACK FOR ANY REASON AFTER 30 DAYS FROM DATE OF PURCHASE
To qualify for a return the product must be returned undamaged, unused and in its original packaging and same condition as the day it arrived. Buyer pays for ALL shipping costs (original shipment and return)
Damaged Packages in Transit
Damaged Boxes: Shipping oversized large items across the country can incur some scuffs around the box, that is normal for all shipping companies across the United States. The purpose of the box is to ensure the unit inside is well protected
If your products are damaged during transit:
Please refuse delivery and have the driver note refusal reason as “damaged”.
If you are unable to refuse the damaged shipment or if freight damage is concealed, notify us and the freight company immediately.
Shipping related damages must be reported to the freight company and to us within 3 days of receipt of shipment.
Take pictures of the damage and ask the freight company for a confirmation or claim number.
Open a support ticket with WIDEWHEEL Scooters describing the damage, including photos, videos and confirmation number from the freight company. Do not throw away the original packaging!!
All returns purchased from WIDEWHEEL Scooters MUST be shipped back within 10 days of delivery. Once received we will inspect the product and all refunds will be issued within 10 business days of us receiving it. Final amounts will ONLY be issued to the form of payment used for the original purchase.
We do not accept returns of used products and there will be an automatic 10% restocking fee deducted from all unused returned merchandise.
If you would like to exchange your scooter for another option, please contact us and we will make every effort to make that happen. Return shipping charges will be the responsibility of the buyer（Shipping costs are generally $100-120）
All Pre-order cancellations and RETURNED orders made after 24 hours of being placed, will be charged a 10% processing fee.
WIDEWHEEL Scooters also reserves the right to refuse any returned scooter we feel does not meet our standards for resell.