Where can you ship to?
At present, our delivery scope is limited to the United States. If you are in the EU or other regions, we may not be able to ship to you or may require additional charges. For more info on this, don't hesitate to contact us. Thank you for your understanding.
When can I expect to receive my order?
We try to process orders within 24 hours of receipt on working days (Saturday and Sunday orders are usually processed on Monday). Once you place your order, you will receive an order confirmation email. Your order should then be shipped within 48 hours. After your order is shipped, you will receive a shipping confirmation and detailed tracking information by email. Orders from within the United States should arrive within 7-15 days after shipping. For orders in other regions, please contact us at firstname.lastname@example.org.
My shipment is delayed, what can I do?
Once it’s past the 15-day delivery timeline and you are yet to receive your package, please contact email@example.com, and if possible, your freight company for more detailed information.
Is it possible to cancel an order?
You can cancel your order before the package is shipped. However, once the package has been shipped, you will need to pay an additional $50 shipping fee to cancel the order.
In addition, free shipping, customs tax is paid by our company.